Mistakes happen. All the time.
And the more we work the prevent them, the more robotic and less human our services and products become.
What if, instead, we focused on our response? What if we focused on making sure every “mistake” was an opportunity to showcase our ability to make it right.
Our differences don’t lie in our ability to create perfection. They lie in our ability to handle each fall with grace and perfection. Giving the benefit of the doubt rather than questioning every nuance.
Don’t quote policy to your customer. Fix the problem.
Perfection and avoiding mistakes shouldn’t be the goal. Ensuring everyone receives proper treatment should.
Do what’s right. Your reputation matters.
“Mistakes are a fact of life. It is the response to the error that counts.” – Nikki Giovanni