How will you respond?

Mistakes happen. All the time.

And the more we work the prevent them, the more robotic and less human our services and products become.

What if, instead, we focused on our response? What if we focused on making sure every “mistake” was an opportunity to showcase our ability to make it right.

Our differences don’t lie in our ability to create perfection. They lie in our ability to handle each fall with grace and perfection. Giving the benefit of the doubt rather than questioning every nuance.

Don’t quote policy to your customer. Fix the problem.

Perfection and avoiding mistakes shouldn’t be the goal. Ensuring everyone receives proper treatment should.

Do what’s right. Your reputation matters.

“Mistakes are a fact of life. It is the response to the error that counts.” – Nikki Giovanni

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google+ photo

You are commenting using your Google+ account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

w

Connecting to %s