Your Reaction

…is paramount. We are all looking to you. Should we all freak out? Or just proceed along the same course. As a leader, you set the tone. And when situations arise, we look for guidance. For how we should react. For whether we should take cover. So we must learn to sit with the tension. […]

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“I don’t know how”

Of course you don’t. And you won’t know until you try. We are rarely good at something the first go round. It takes practice. Failure after failure of getting it wrong, until we learn what works. We didn’t learn to ride a bike by osmosis. We learned by doing. By falling off and getting back […]

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Taking Initiative

…is a choice. A choice available to all of us. But we’ve trained ourselves to wait.  To avoid the risk.  To wait until it’s safe.  Or until we are asked. But why do we wait?  Why wait when we already know what needs to be done? It’s safe.  Less chance of getting in trouble.  Less […]

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How will you respond?

Mistakes happen. All the time. And the more we work the prevent them, the more robotic and less human our services and products become. What if, instead, we focused on our response? What if we focused on making sure every “mistake” was an opportunity to showcase our ability to make it right. Our differences don’t […]

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A little spark

“From a little spark may burst a flame” – Dante Alighieri It can start small.  Just a little extra push can go a long way. It’s easy to get stuck in a rut.  In a routine in which we repeat the same monotonous pattern day after day. We know we are capable of more – we […]

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Responsibility and Authority

Authority is given. Responsibility is taken. We get stuck waiting to be anointed when the opportunity to do more is right in front of us. We focus on status and control rather than implied authority – often the most powerful form. When we step up and take more responsibility, people will in turn look to […]

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Should I do this or that? Send another email or pick up the phone and have that difficult conversation? We are faced with these decisions daily. Easy or hard? Short or long term? We tend to default – to fall back on what we are comfortable with. And focus on the trivial. Leaving the hard […]

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